Privacy policy

Effective Date: April 18, 2026

At LostNote Studio, we value the "Silent Confidence" of our customers, which extends to how we handle your personal data. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.lostnote.in

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase, we collect specific information from you, including:

  • Identity Data: Name, billing address, shipping address.
  • Contact Data: Email address and phone number.
  • Payment Information: (Processed through secure third-party gateways; LostNote does not store your full card/bank details).
  • Preference Data: Your fragrance interests and purchase history to provide a personalized "LostNote" experience.

2. How We Use Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site. Additionally, we use this information to:

  • Communicate with you: Providing order updates via SMS, Email, or WhatsApp.
  • Security: Screen our orders for potential risk or fraud.
  • Marketing: If you opt-in, we provide you with information or advertising relating to our new fragrance launches or "The Intro" discovery sets.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: [Shopify Privacy Policy].
  • Logistics Partners: We share your name, address, and phone number with our courier partners (e.g., BlueDart, Delhivery) to facilitate delivery.
  • Compliance: Finally, we may also share your Personal Information to comply with applicable laws and regulations or to protect our rights.

4. Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes:

  • Retargeting: If you view a "Signature Four" SKU, you may see a reminder on social media.
  • Analytics: We use Google Analytics to help us understand how our customers use the Site.

5. Your Rights

If you are a resident of India, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

6. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This helps us assist you with future "Cashback" offers from your Discovery Set purchases.

7. Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. All payment transactions are encrypted using SSL technology.

8. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

9. Contact Us

For more information about our privacy practices, or if you have questions or a complaint, please contact us by e-mail at: [lostnotestudio.com] Attn: Privacy Compliance Officer Adajan, Surat, Gujarat, India - 395009